Privacy Policy – Montreal Studio Media

Last updated: August 10, 2025

1. Introduction

At Montreal Studio Media (“MSM”, “we”, “our”), protecting your personal information is a priority. This policy explains what data we collect, how we use it, and your rights.
It applies to our website, forms (e.g., free audit), communications, and services.

2. Data we collect

We may collect the following data:

• Identity: first name, last name, business or project name

• Contact: email address, phone number (if provided)

• Professional information: website and social media links, goals, content preferences, messages

• Payment information: processed exclusively by Stripe (we never store your card details)

• Technical data: cookies, usage statistics, pages visited, via trackers (e.g., Google Analytics)

3. Purposes of processing

Your data is used for:

• Providing our services (video production, virtual twin creation, automated systems setup, customer support)

• Managing billing and complying with legal obligations

• Communicating with you about your project or subscription

• Improving our services through anonymized statistics

• Sending you information and offers, if you have given consent

4. Cookies and trackers

We use:

• Essential cookies required for the proper functioning of the website

• Analytics cookies (with your consent)
  You can manage your preferences via our cookie banner and/or your browser settings.

5. Payments via Stripe

Payments are processed by Stripe, PCI-DSS certified. Montreal Studio Media does not store your banking information. Stripe may process data outside Canada according to its own privacy policy.

6. Data sharing

We do not sell or rent your personal data. It may only be shared with:

• Our technical providers (hosting, production tools, emailing) under confidentiality agreements

• Authorities, if required by law

7. Data retention

We keep your data only for as long as necessary to:

• Provide the service

• Comply with legal and accounting obligations
  After this period, data is deleted or anonymized.

8. Security

We apply technical and organizational measures: restricted access, encrypted communications, regular backups, and security best practices.

9. Your rights

In accordance with Quebec Law 25 and, where applicable, the GDPR, you may:

• Access your data

• Correct or delete it

• Request its portability

• Restrict or object to certain processing

• Withdraw your consent at any time
  To exercise your rights, contact us via our [contact form] or by email at [email address].

10. Changes

We may update this policy to reflect legal or technical changes. The date of the last update will be displayed at the top of this page.